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    COVID-19

    TO HOTHOODIESUR CUSTOMERS:

     

     In light of the ongoing COVID-19 pandemic, HOTHOODIESUR gets involved with relief efforts that focus on supporting all of our customers and employees.


    We are still open for business as usual. To ensure our customers'health and safety, our distribution center has always implemented strict hygiene practices everyday. In addition, shipping methods are more flexible, while we'reworking hard to make that are delivered as soon as possible. Simultaneously we've taken steps to protect the health of our employees and their families.


    The upheaval caused by the novel coronavirus-COVID-19-is all around us. And I know many are anxious and worried. That's natural.


    But please keep rest at home with calm. Remember we will always stand with you and our hearts are connected wherever we are until the crisis to an end.

     

     

    Are you still shipping packages?


    Yes! Although the shipping methods threaten to delay for a few days, we're fully operational and working hard to delivery our package as scheduled, please be patient.

     

    Are packages safe to receive?


    Our packages are absolutely safe! According to experts from the World Health Organization, Center for Disease Control and many others, coronavirus can not survive on surfaces for more than 3 days, so it can not survive the journey from our warehouse to your door. We've also taken extreme measures to regularly disinfect our warehouse, equipment and tools,as well as sterilizing every package before it's shipped.


    How are you taking care of your our employees?


    We have taken extreme actions to protect our employees and communities that areas important as our customers. We distribute protective masks, alcohol and other sanitation supplies to those who must work in the office. Additionally, we've canceled large events,moved our daily meetings online, ensuring the regular sanitization of high-traffic surfaces like door handles, stairway handrails, elevator buttons, lockers, and touchscreens.

     

    *Due to COVID-19, logistics have been greatly affected. The shipping fee may increase slightly compared to before. Hope you could understand. Thank you!

    *We're improving our delivery process to make your packages even safer, so there may be a 4-6 day delay in processing your orders.


    Still need help? Please contact us: support@hothoodiesur.com

    We thank you for your love and support. We’re all in this together!💕

     

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